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In every job that involves interaction with the public, amusing “Can you believe…” stories about customers abound. They’re often triggered by seemingly reasonable behaviors that experts recognize as problematic. A well-known example from the early days of personal computing is a college student who kept track of his floppy disk by attaching it to his fridge with a magnet, not realizing that magnetic fields could disrupt the disk’s magnetic patterns and corrupt files. The advice from tech support? “Don’t do that.”

Apple has unveiled an update to the MacBook Air, which it touts as the world’s most popular laptop. While the MacBook Air has long been a compelling option for many consumers, the new 13-inch and 15-inch M4 MacBook Air models improve performance, boast a new 12-megapixel Center Stage camera, and fully support two external displays, making them even more appealing.

With so many troubling things happening in the world, some clients have inquired about ways to enhance their security. While we don’t want to encourage paranoia, there are many legitimate threats, and everyone will have their own levels of worry about each one.